February 25, 2016
PA Society of Association Executives
Barry Dornfeld present “The Moment You Can’t Ignore: Using Culture to Drive Strategic Change” at the PASAE Educational Summit and Expo.
Most organizations encounter moments they cannot ignore—events, actions, or comments that stop people in their tracks and make it blindingly clear that the organization is somehow stuck and unable to move forward. These moments expose the ways in which an organization’s culture—or “the way we do things around here”—conflict with new competitive demands, and reveal underlying conflicts as well as hidden assets that can help turn what may look like big trouble into a great future.
In this presentation, Barry provides insights about how to confront the clash of old and new so that people and the businesses they are part of can successfully meet the challenges of today and tomorrow. Dr. Dornfeld describes how learning leaders can use their company’s cultural strengths to renew their business and meet the demands of the new business environment.
The interactive session introduces a concrete definition and examples of ‘organizational culture,’ and concrete case examples of how working with culture can be a powerful tool in meeting the challenges facing businesses across all sectors and to illustrate concepts about culture and change.
October 28, 2015
The Pennsylvania Gazette
Malachi O’Connor and Barry Dornfeld are featured in the latest issue of The Pennsylvania Gazette in their article “The New Work Ethic.” Read the piece and see what they have to say about Amazon, IKEA, and the changing nature of work culture.
October 15, 2015
ACHE Rhode Island
Mal O’Connor is the featured author at the ACHE Rhode Island Book Club meeting.
The Moment You Can’t Ignore focuses on a new set of ideas for leaders managing complex and continually changing organizations–like hospitals, academic medical centers, health systems and all the many entities that work together to create the continuum of care.
May 06, 2015
ATD-PHL Regional Learning & Development Conference
Barry Dornfeld presents “The Moment You Can’t Ignore: Using Culture to Drive Strategic Change” at the ATD-PHL Regional Learning & Development Conference. In this session, Dr. Dornfeld provides insights about how to confront the clash of old and new so that people and the businesses they are part of can successfully meet the challenges of today and tomorrow. Barry describes how companies can use their cultural strengths to renew their business and meet the demands of the new business environment.
This interactive session will introduce a concrete definition and examples of ‘organizational culture,’ and provide relevant case examples and invite examples from participants, of how working with culture can be a powerful tool in meeting the challenges facing all businesses.
April 25, 2015
Society of Teachers of Family Medicine Annual Conference
As the Blanchard Lecturer at this forum for family medicine educators, Mal O’Connor will speak about how to leverage organizational culture to successfully advance change.
March 18, 2015
Chief Nursing Officers Academy
Mal O’Connor will be a Senior Faculty Member at this leadership immersion program for new senior nurse executives at the Chief Nursing Officers Academy.
March 13, 2015
Committee on the Anthropology of Science, Technology, and Computing
Barry Dornfeld was recently interviewed by Liz Rodwell from the Committee on the Anthropology of Science, Technology, and Computing. Read the interview, “From Academia to Business: How Barry Dornfeld Brings Ethnography to the Business World,” on their blog.
Read the Interview
February 20, 2015
Memorial Hospital of Rhode Island
Mal O’Connor will participate in a discussion of The Moment You Can’t Ignore as part of the Memorial Hospital of Rhode Island book club. This event is open to employees of Memorial Hospital only
February 18, 2015
Debbie Bing’s blog post “The Moment You Can’t (or Better Not) Ignore,” appears in The Practitioner, the online publication of The Family Firm Institute.
February 16, 2015
The Moment You Can’t Ignore has been selected as the featured leadership book of the week in the “On Leadership” section of The Washington Post.
February 08, 2015
Review by Karen Moore
Organizational culture has been written about so much the term has lost meaning to the point that a recent posting on a business networking site suggested that it not be talked about at all anymore! Mal O’Connor and Barry Dornfeld’s in their book “The Moment You Can’t Ignore; When Big Trouble Leads to a Great Future.” provide not only a framework for understanding culture, they describe compelling reasons for a new way of investigating organizational events that create noise. After all, If it is the responsibility of leaders to be the emotional center of an organization then it begins with a sense of what makes them unsafe to begin with such as power structures, gender issues, authority and other dynamics of the ways decisions are made. O’Connor and Dornfeld describe using an anthropological approach of “participant observation” where even a single incident can reveal the major obstacles hindering an organizations ability to make change.
In this era, particularly in the complex world of healthcare (they use examples from other types of organizations as well) where change and ability to advance measured performance on quality, the patient experience and financial metrics are at a critical crossroads, many approaches are being prescribed to “fix” healthcare and “retool” the work force. These terms imply that those delivering care are to blame regarding what’s wrong. The book reveals how answers to the future of an organization are lying within it. By engaging in energy producing efforts that result when critical stakeholders create change ideas or “found pilots” as they are referred to, are revealed.
Anyone using approaches such as appreciative inquiry, idea management, process improvement methodologies or integrative/holistic approaches to leadership (such as the use of mindfulness) will find this book concretely makes the case for creating the opportunity for leveraging the internal motivators of individuals who work for them. The authors describe how organizations can become “superconductors of change” a new term that should make us all pay attention.
…posted to Amazon.com
February 07, 2015
Mal O’Connor will be doing a Meet the Author and Book Signing event at the Breachway Grill in Charlestown, RI between 1 pm and 3 pm on Saturday February 7
February 06, 2015
Review by Marisa Guerin
O’Connor and Dornfeld’s book provides a treatment of the topic of culture that is head and shoulders above the norm in the organizational behavior literature — at once both more nuanced and also more clear, presented in a way that is intimately integrated with organizational and business dynamics and real stories. The whole notion of culture is more often presented as an isolated and slightly mystifying “afterthought”. The accessible and smart writing is very helpful to the consulting practitioner — and presumably to leaders — and the book is a very interesting read. It really opens the black box of the consulting relationship with candor and generosity. Kudos to you both and to your good editors!
…posted to Amazon.com
February 03, 2015
Wall Street Journal
Mal O’Connor responds to the Wall Street Journal’s recent article, “What Banks Are Doing to Improve Their Culture.”
December 25, 2014
LeadershipNow Magazine has named The Moment You Can’t Ignore as one of the best business books of 2014: “The Moment You Can’t Ignore helps us to look at those things we often don’t want to address if organizational success is our primary focus. O’Connor and Dornfield note that “Culture is not the solution to every challenge, but it is the source material from which solutions can be drawn.”
November 26, 2014
Mal O’Connor and Barry Dornfeld sit down with Jeff Schechtman of Specific Gravity on Napa Broadcasting radio to discuss The Business Moments You Can’t Ignore.
November 13, 2014
Healthcare Business Women’s Association Annual Meeting
With Monica Heuer – Senior Organization Development Consultant for Clinical Initiatives at Penn Medicine – Mal O’Connor will present a workshop on change implementation.
November 11, 2014
Mal O’Connor and Barry Dornfeld discuss the challenges facing Tesco, and other companies as they encounter unignorable moments in a blog post on iMagazine.
Tesco, the UK’s largest supermarket chain, and the second largest retailer in the world, is facing “an unignorable moment.” After a rapid climb to becoming a multinational force in retail, Tesco is facing cultural and financial challenges that have sent some investors, including Warren Buffet, running.
November 06, 2014
strategy + business
strategy + business has named The Moment You Can’t Ignore: When Big Trouble Leads to a Great Future by Mal O’Connor and Barry Dornfeld as one of the top three Business Books for 2014 in the Organizational Culture category.
October 30, 2014
The Moment You Can’t Ignore is discussed in Forbes blog entitled Why Culture Could Beat Strategy In These Turbulent Time
October 23, 2014
Michael McKinney discusses The Moment You Can’t Ignore in the LeadingBlog
October 15, 2014
October 07, 2014
Harvard Business Review Blog Network
The authors discuss the recent “unignorable moment” that the NFL faced.
Read the blog at:
October 07, 2014
Publication of The Moment You Can’t Ignore
September 18, 2014
Chief Nursing Officers Academy
Mal O’Connor will be a Senior Faculty Member at this leadership immersion program for new senior nurse executives.